Project
Volvo Financial Services, My Account "Self-Service Portal" 
Requirement
Streaming Volvo Financial services through a global online platform
Project details
Year: 2022 - Ongoing 
Client: Volvo Financial Services
Markets: UK, India, Slovenia, Denmark, Norway, Sweden, Finland, Germany, Austria, Switzerland 
Product: B2B Online platform Desktop  tablet / Mobile ​​​​​​​
Company: Cognizantnetcentric, Spain 
Role: Lead UX Designer, driving the full design process as the sole designer within a multidisciplinary team
Capabilities: User research, UX Strategy, UX-UI Design, Design system, Brand design.  
3 brands: Rebranded portal used by other Volvo group brands like, Renault Trucks and Mac​​​​​​​
The product 

Volvo My Account "Self-service Portal" is a B2B application designed to simplify the management of invoices and contracts for our customers. It offers a user-friendly interface to access, download, and submit essential documents. gives customers full control over their financial interactions in one easy-to-use interface. With real-time invoice status updates, clear payment schedules, early termination cost calculations, and the ability to request new service quotes, customers gain transparency and confidence in managing their accounts. Designed for simplicity and accessibility, the portal reduces friction and empowers users to make informed decisions anytime, anywhere.

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How it works
The platform works by securely storing customer data, allowing the users to view and manage their contracts and invoices with ease. It also provides tools for submitting cases to customer services and tracking updates. By enabling self-service features such as invoice tracking, payment scheduling, termination cost calculations, and quote requests, the portal lowers support team workload and increases upsell opportunities. Built with scalability and compliance in mind, it enhances customer satisfaction while driving business efficiency and revenue growth.
Work Process
Product details